FAQs:

For consumers:

What forms of payment do you accept online?
We accept all major credit cards – VISA, Mastercard, American Express, and Discover.

What Sales Tax do I pay?
Depending on the address your order is billed to you will pay the applicable state sales tax.

How do I calculate shipping cost?
We calculate shipping cost in real time from fedex.

How long till I receive my order?
We ship via Fedex, so shipping can take between 1-5 business days.

Can my order be shipped to a P.O. box?
No, Fedex does not ship to P.O. Boxes. Please provide an alternative address to ship the order.

What about international shipping?
We only ship to the US now.

How can I check the status of my Blackfire® clamplight order?
Log on to your account here on this website.

How can I track my package?
Once your Blackfire® clamplight order has shipped you can track it online at www.fedex.com. Copy and paste the tracking number sent to your e-mail to track the status.

What is your return policy?
Returns will only be accepted for damaged or defective products and only if accompanied by the original receipt. A copy of the Warranty is found here on our website.

I ordered a Blackfire® Clamplight on your website but have not received it?
We ship via Fedex, so shipping can take between 1-5 business days. Once your Blackfire® clamplight order has shipped you can track it online at www.fedex.com. Copy and paste the tracking number sent to your e-mail to track the status. If past 6 days please contact us by e-mail at custserv@blackfire-usa.com .

Product Questions:

How do I change batteries in my Blackfire® Clamplight?
Use 3AAA batteries. Press the green tab found recessed inside the handle below the swivel head. It is pushed down and in and may be a little hard the first few times you do it. The green battery cover comes off. Follow the polarity instructions printed inside the battery compartment. To close first insert the tab in at the bottom and then press the cover shut.

How do I get my Blackfire® Clamplight to stand?
Squeeze the clamp open and while in the open position slide the green switch/lock up till it clicks. It may be easier for some people to use two hands to do this. Swivel the green feet on the bottom out to give Blackfire® Clamplight a stable platform to stand on. To close squeeze the clamp slightly more while at the same time sliding the switch/lock down. Return the feet to the closed position.

What is a CREE LED?
US based CREE is one of the worlds leading makers of LED’s with outstanding quality, color, a performance. The LED found in the Blackfire® Clamplight is a CREE XRC 1watt LED rated @ 65 lumen. LED’s are light emitting diodes – a semiconductor. Lumens are a measure of how intensely a light glows.

Can I replace my LED?
No. The CREE LED found in Clamplight is rated at a 100,000 hour life span and therefore is not designed to be changed.

How long should the batteries last if I keep the light on?
We estimate 26 hours on good quality alkaline batteries with maximum output for 7 hours.

The light on my Clamplight seems to dim and go out all at once unlike flashlights I am used to?
Like better LED lights Clamplight uses a microchip that regulates output. This means you get a longer period of time where the light is at a high brightness level. However this results in the light dimming more rapidly when batteries are drained.

Is Clamplight water proof or water resistant?
No.

I can’t fit my Clamplight to a thick door?
Clamplight can open to 1-3/8” wide. Future larger Clamplight’s will be able to clamp on thicker objects.

When I clamp Clamplight on a chrome plated pipe or other slippery surface it slips?
Make sure it is centered on the feet. On very slippery surfaces it may slip a little – you can clamp it on angled down so it braces the pipe against the body and then angle the swivel head to get light where you need it.

Is Clamplight heat resistant?
No, we do not recommend using it near heat such as grills or welding equipment. When using on a grill it should be only attached to non heated portions such as side tables and be well back from radiated heat.

What is the tube enclosed in the package for?
It should be discarded. It is a cardboard tube to illustrate the clamping function.

My Clamplight is not working?
Are you using new batteries? Check the direction you put the batteries in – follow the illustration engraved in the battery compartment.
If it is still not working we will repair or replace at our option, without charge, if the flashlight proves to be defective and is sent postage paid with a copy of the receipt to: Blackbeam®, 22 West 19th Street, NY, NY 10011, Attn Consumer Services. Blackbeam® guarantees this flashlight will be free of defects in workmanship and materials for 2 years from the date of purchase. A copy of the warranty is on this site as well as there is one enclosed in the packaging.